# Return and Refund Policy – Map and Memory
**Last Updated:** 9 October 2026
At Map and Memory, customer satisfaction is important to us. We aim to provide a smooth and reliable shopping experience. Please read our Return and Refund Policy carefully before placing an order.
## 1. Return Eligibility
Customers may request a return if the product:
* Arrives damaged or defective.
* Is incorrect or different from the product ordered.
* Has a manufacturing defect.
To be eligible for a return, the product must be unused, in its original packaging, and accompanied by proof of purchase, wherever applicable.
**Return requests must be submitted within 7 days of receiving the product.** This is the proposed return window and should be confirmed against your actual business policy.
## 2. Non-Returnable Products
Certain products may not be eligible for return, including:
* Products damaged due to improper use or handling by the customer.
* Products returned without original packaging or required accessories.
* Personalised or customised products, except where they are defective, damaged, or otherwise eligible under applicable law.
* Products specifically marked as non-returnable, subject to applicable consumer rights.
## 3. How to Request a Return
To request a return, contact our customer support team using the details below:
**Email:** [info@rutuja.mapandmemory.com](mailto:info@rutuja.mapandmemory.com)
**Phone:** 89765468756
Please provide your order number, product details, reason for the return, and clear photographs or videos of the issue, if applicable.
Our team will review your request and share the next steps. Please wait for return instructions before sending the product back.
## 4. Refund Policy
Once your returned product is received and inspected, we will notify you whether your refund request has been approved.
Approved refunds will be processed to the original payment method, wherever possible. The time taken for the refund to appear in your account may depend on your bank or payment provider.
If a refund is not approved, we will explain the reason and any available options.
## 5. Exchange Policy
If you receive a damaged, defective, or incorrect product, please contact us. Depending on product availability and the circumstances, we may offer a replacement, exchange, or refund.
## 6. Shipping Charges
For products returned because they arrived damaged, defective, or incorrect, Map and Memory will communicate the applicable return-shipping arrangements.
For other approved returns, shipping charges and responsibility will be communicated before the return is initiated.
## 7. Order Cancellation
If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible once the order has been dispatched.
If payment has already been collected for an approved cancellation, the applicable refund will be processed according to our refund procedure.
## 8. Damaged or Incorrect Orders
Please contact us as soon as possible after delivery if your order arrives damaged or you receive an incorrect item. Share your order number and supporting photographs so our team can assess the issue and assist you.
## 9. Policy Updates
Map and Memory reserves the right to update this policy when necessary. Any revised policy will be published on this page with the updated date.
Nothing in this policy is intended to limit any rights available to customers under applicable consumer protection laws.
## 10. Contact Us
If you have questions about returns, refunds, exchanges, or cancellations, please contact us:
**Business Name:** Map and Memory
**Email:** [info@rutuja.mapandmemory.com](mailto:info@rutuja.mapandmemory.com)
**Phone:** 89765468756
Thank you for shopping with Map and Memory. We appreciate your trust and look forward to serving you.
